Digital Door Lock Question

How do I setup or change the password of my digital lock?

The password setup for Yale Digital Lock varies with models. In general, there is a setup or reset key on the side of the interior part. For further information, please refer to the respective user manuals. Download the Instruction Guide for Yale Smart Lock.

Are there specific length requirement for setting a password?

In general, a password is consisted of 6-12 numerical digits. In some models, the password length is 4 -10 digits. Please check the User Manual of your Yale Digital Lock.

What should I do if I lost one of the smart cards or touch keys?

If you lose a smart card or touch key, simply invalidate the lost card/ key by re-registering all the remaining keys. The lost key will automatically be disabled and cannot be used again.

How do I register a key card?

The procedures of card registration vary with models. Please refer to the respective Product Manual of your Yale Digital Lock.

I have registered 4 key cards at one time. Why can I use only one card?

Please register all cards at one time. If the cards were registered at different times, system will only recognize the last card and disable the previous ones. 

How many fingerprints can be registered on a biometric digital lock?

Up to 20 fingerprints can be registered on the same lock.

What if the batteries go flat, can I still open the door?

You can either use the mechanical override key (if applicable to your model) to open the door or plug-in a 9V battery to the emergency power supply plate which locates outside the door to provide instant power to the electronic lock.

How do I know when to replace the batteries?

If you hear a low battery warning melody rings or the indicator light blinks in red, it means the smart lock is running low in power. Please replace all batteries when you hear/ see the alert.

How do I replace the battery?

Open the cover of the battery compartment, take out the old batteries, and replace with new 1.5V Alkaline AA batteries. Please replace all batteries at the same time. 

Can I adjust the sound volume of my digital lock?

Simply open the battery cover of the lock and you will see a sound adjustment button. The location of the button may vary from model. Please refer to the respective Product Manual of your digital lock.

Under what occasions the alarm in my digital lock will be triggered?

There are two types of alarm in Yale digital lock: 

  1. Alarm on damage of the lock: 
    When the front body of the lock is damaged due to forced separation or drilling, the alarm will go off.
  2. Alarm on break-in: 
    When someone tries to break-in by force while the door is locked, the alarm will go off.
How can I unlock the digital lock alarm?

The alarm can be released by re-entering the registered password, key card, fingerprint or contact key.

Why my door does not lock up automatically after closing?

Please check your lock mode setting.

By default, all smart locks are set to automatic locking mode which detects the door closing and automatically locks the door in a few seconds. However, if it is switch to manual locking, the door will not lock up automatically after closing.

To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.

What is the function of the safety lever?

The safety lever can effectively prevent the thief from drilling into the cable and turning the lever to open the door lock.Because there is a safety button on the ever inside the door, the user must press the button and turn the lever at the same time to open the door.

What is a virtual bit password?

In order to prevent password leakage, Yale Electronic Lock has developed a virtual password function, that is, before or after the registered password, you can enter a string of meaningless digits as a dummy password. This will prevent people around you from having a chance to peek at the password.

What is the 3 minute lock up function?

If a wrong PIN code/ fingerprint/ smart card is entered for 5 consecutive times, the smart lock will shut down for 3 minutes and cannot be operated. This is a function to prevent vandalism. All Yale electronic locks are equipped with this feature.

Which Yale digital lock are opened by fingerprints

Currently, the following Yale digital locks support fingerprint entry: 
YMI70, YDM7116, YDM7216, YMF40+, YMF40, YDM4109, YDM4115 

Which Yale digital locks are opened by smart cards or contact keys?

Currently, the following Yale electronic locks support smart card or contact key entries:
YDR323, YDR353, YDR2106, YDR2108, YDR3108, YDM2106, YDM2107, YDM3106, YDM3107, YDM3109, YDM3115 and YMG30.

Which Yale digital locks are equipped with the manual locking option?

Most Yale smart locks are equipped with this function but the setup method may vary from model. For further information, please refer to the Instruction Manual.

Does Yale has smart lock without handle?

Yale electronic locks carried two product lines, the main locks and the auxiliary locks. Not all auxiliary locks are equipped with a handle. These are the locks without handle: YDR323, YDR353, YDR2106, YDR2108, YDR3108, and YDR4110.

I want to install an digital lock without a handle. Do you have it?

Yale digital locks have a series of master locks and auxiliary locks, all of which have no handles. The existing auxiliary lock series are YDR323, YDR353, YDR2106, YDR2108, YDR3108, YDR4110.

Which finger should I register my fingerprint digital lock?

Most people register with their index fingers but there is no substantive restriction. We suggest user register fingerprints on both left and right hands.

The office uses Yale digital locks, which are automatically locked each time you go out. Is there any way to unlock them automatically?

The Yale digital lock has an automatic lock and manual lock function, which can be automatically set without being automatically locked each time when it is set to the manual function.

How to operate: Open the battery backshell and press the Auto/Manual knob to toggle the lock.

How to register a remote controller in my lock?

he registration procedures may vary from models, please refer to the respective Product Manual.

How do I deactivate the remote controller?

The deactivation steps may vary from models, we suggest you to check the respective Product Guide.

What is the difference between a scanned fingerprint and an optical fingerprint?

The fingerprint sensor of Yale Digital Lock uses a scanning method to read the fingerprint. The scanning sensor does not recognize the whole fingerprint, but recognizes a part of the fingerprint image. When the user's finger and the sensor strip move in a right angle direction, the fingerprint image is recognized several times, and the identified fingerprint image fragments are returned to the original fingerprint image according to the restoration algorithm. This method is more difficult to leave residual fingerprints than optical fingerprints, so it is safer.